Supporting associations in the care sector

Thank you for your support in arranging our Insurance. You have been most helpful and approachable. I appreciate you taking the time to find the answers to all of my questions and putting my mind at rest. 

"QCG is on the ball with claims and quotes, consistently offering competitive premiums and excellent customer service"

“A MASSIVE thank you to you all for all your support! Now you will probably be thinking “well that’s my job” and it is, but it is the way you have done your jobs that is impressive, with care and compassion and that’s what sets you apart. The fire at Standon devastated me. I will never forget seeing my poor ladies and gents lying on blankets in the car park with paramedics milling around them. My wife Jo and son Ryan were in pieces. Well the claim is sorted and you guys lightened the load no end and for that I will always be grateful."

We were struggling to get a quote from insurers without filling out reams of documents and jumping through hoops. Yourself and the team made this process seamless for us. Providing us a quote using just the required information and providing support every step of the way. The final quote was almost 50% cheaper than quotes from other providers, and actually provided more cover! Can not thank you all enough for your support with that, as it was vital for us as a new small provider starting out.

“I would like to thank Keely enormously for all her dedicated effort, determination and activity which she used to achieve a superb result. Without her taking this on, I imagine that we would still be at square one.”

My experience, as a business owner, is that each time I renew insurance I do not know what I am buying. This leaves me with a feeling of vulnerability as to whether my business has adequate coverage or what that coverage is. I think this is a big difference with QCG in that they follow-up by telephone, repeatedly if needed, and spend time explaining what is covered, what is not covered and how the policies work. This approach makes me feel reassured that someone is in my camp speaking plain English about my policies so I can better safeguard my business.

Quality Care Group have been amazing over the past four years. They first started supporting us with Public and Employers liability and assisting us to provide a safe service to our customers, this support has now grown to helping source insurance for our fleet of vehicles. When we have any queries irrelevant of the issue, they are always at the end of the telephone especially Lauren and Lucy, providing us with a personalised service. As Domiciliary care needs vary, we have had some random queries and questions to ensure the level insurance we have in place is correct for our needs, within a short period of time we receive answers and have the peace of mind that the insurance we have in place is sufficient and robust for our requirements. What attracted us to the Quality Care Group was meeting Lauren and learning about the QCG’s values which mirror our own especially “We work hard to build good relationships by providing excellent customer service with a personal touch.” and they have certainly fulfilled on this.

Thank you for your help, you and all your colleagues have over the years I have dealt with your Company been extremely helpful. QCG make everything simple and ensure it runs as smoothly as possible no matter what we ask of you. 

“I am very grateful to have had Joshua Pollard as my dedicated insurance account handler. When it came to renewing our care home's insurance policy, Joshua made the entire experience smooth and stress-free. What sets Joshua and QCG apart is their exceptional attention to detail and their proactive approach. He took the time to thoroughly review our existing policy and identified areas where we were underinsured or lacked essential coverage. Joshua went above and beyond to explain the nuances of each policy option, ensuring we had a clear understanding of the benefits and potential risks.”

"We have continued to insure through QCG because in addition to keeping our insurance costs competitive, they are always approachable, responsive and professional. I am very confident that the policies we have are appropriate and adequate and the additional services they offer are invaluable for a small charity. QCG are an absolute pleasure to work with, answering my many queries and easing the responsibilities surrounding insurance."

“I was very impressed with the pro-active claims handling service at Quality Care Group, I was kept fully updated with the progress of the claim and received a professional and efficient service, from start to finish. I have no hesitation in recommending Quality Care group.”

We had a mock CQC inspection completed through Quality Care Group and received the report and action plan a week later. They look good, are easy to read and understand, I would certainly use them again.

We had a fantastic experience from Quality Care Group regarding our insurance renewal. We were given unbiased advice which ended up saving significant amount of money when compared with our previous insurance provider as we were getting charged for things that we didn’t need the cover for, communication was great, and the advisors took their time to explain everything in detail. Best of all it was the cheapest quote for our needs. An excellent service that we highly recommend.

Lucy and the team at QCG were highly recommended by a trusted friend and fellow business owner to help me with a more complex insurance policy. From the first conversation with Lucy she put me at ease that QCG would be able to find a solution and they did. Lucy was extremely efficient, knowledgeable and fast at getting us covered under the right policy. I would highly recommend Lucy and QCG to people in the future.

We found the energy advice provided to us by the Business Solutions Team at Quality Care Group to be informative, helpful and supportive. They are always eager to provide up to date advice in layman's terms, allowing us to make informed decisions, leading to us making significant savings on our energy bills.

What can I say 10/10 service. We have been with CQG for some time now and Donna has been a godsend and her quick time response lead time has been amazing and provided a smooth service throughout and has answered all my questions. I am happy to recommend their services to all my colleagues.

I have always had complete satisfaction with the efficiency and professionalism of the staff at Quality Care Group, when dealing with Insurance Premium Renewal and any subsequent claims.

"We continue to be impressed by the very timely, professional service we always receive. When it comes to renewal they are always one of the most competitive"

"We are 3 months into our energy contracts with QCG and not only have they smashed the job in hand which was trying to align 6 bespoke care home contracts simultaneously but they’ve also become a trusted contact and I would take pleasure in recommending them to anyone I know.”

We insure with the Quality Care Group every year because it is so easy and they are helpful and always available by phone or email. Over the years of insuring through them we have not had any negative issues, with only good things to say about them.

“Quality Care Group have been providing insurance cover for my six care homes for the last twelve years or so. They are extremely helpful and have great understanding about my needs. Their rates are very competitive, their service is excellent and the staff is very courteous. I would not hesitate to recommend their name to any company.”

We've been clients of QCG for a number of years. The service has consistently been responsive and proactive, and whilst insurance isn’t the most exciting thing in the world, with Quality Care, it is approached in a human, easy-to-understand and enjoyable manner. We’re certainly looking forward to working with QCG in the coming years.

"QCG takes the stress and worry out of claiming so we can focus on growing our business. Their renewal process truly reflects our claim history, so ever-increasing premiums are not inevitable. They deliver a bespoke package for our needs that is great value."

Words are too small to express my profound gratitude for your help towards achieving my new business insurance. As a matter of fact, Keenan is very proactive, smart and has very good people skills. Let me be honest, Keenan is an asset to your organisation and because of him I will continue to do business and recommend my friends.

I can say the service we get from you is absolutely superb and it is the individual broker that makes it or breaks it for us.

"The team at QCG have looked after our insurance needs for several years. They understand the market and most importantly as a specialist provider, know exactly what cover care providers need. The premiums are consistently competitive, combined with great service and ongoing professional support. I would be happy to recommend QCG to any care provider"

We have been a client of Quality Care Group for a number of years now and have been really impressed with their knowledge and service levels towards the care sector.

“Thank you so much for your help from the initial contact I made with you regarding this claim. Your reassurance and professionalism is a credit to your company and people like you set it apart from other insurance brokers. It was because of you I moved our care home insurances to your company from our previous insurer.”

"QCG are leading experts in the care sector, provide insurance for all areas of the industry, offer great value and consistently deliver a professional service."

"All insurance dealings with them have been conducted in a professional and competent manner and we found them to be very knowledgeable about the care home insurance market."

I have worked with Quality Care Group for the past 6 years and cannot recommend them highly enough. They have put together competitively priced packages for myself and helped me navigate through some very complicated acquisitions. Lucy is a pleasure to work with and always delivers the highest level of service.

Lucy dealt with our renewal this year and from start to finish, she was incredibly efficient and attentive to our needs. She guided us through the entire process with prompt communication & professionalism. Despite a slight change in activities this year, Lucy liaised with insurers to ensure the policy was underwritten correctly whilst still obtaining us a policy with a competitive premium. I highly recommend Lucy to anyone looking for reliable and effective insurance services

“Josh serves as an exceptional insurance partner, demonstrating expertise across the entire spectrum of insurance services. He consistently keeps me well-informed about a wide range of offerings, particularly those related to our business. We would not go anywhere else for our insurance services"

The two days the Mock Inspector spent at the care home was very helpful. He completed all the usual checks that CQC would and in detail, we re-visited our previous Inspection report. An action plan was completed with his input and guidance, and he left me with some very helpful materials to improve our care service, acting in a professional way and respecting everyone's views. The feedback was positive. After the two day inspection, the report we received really helped boost both mine and my team's spirits. Our CQC inspection was due at any time so this made us ready for their visit.

What brought me to QCG in the first place was the quote for our business insurance - no hard sell, fully informed and easy to understand, and substantially lower than previous years.

"Due to the fact that we have multiple businesses, some outside the care sector, we have found Quality Care Group offer us a one-stop-shop covering all aspect of our business and properties. Not only are QCG knowledgeable, experienced and professional, but they also show an interest in our business and works hard to find us the best deal. I would unreservedly recommend QCG to any healthcare provider looking for a good partner to support your insurance requirements and at a competitive price."

We started the insurance quote process with Quality Care Group and a couple other insurance companies at the same time. They came back to us promptly and gave us time to review docs, we very much appreciate the nimble service. The others came back days later!

"We very much appreciate the close working relationship that has developed with Quality Care since we started working with them in 2012, which has been invaluable to us as we have grown. It really helps to have an insurance partner who understands our portfolio, and a dedicated corporate team that can always respond immediately to any questions we have."