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About QCG

About Quality Care Group
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Our story

Founded in 2009, QCG started out as an insurance broker for care businesses and we quickly grew through our strong reputation in the sector.  

In 2015, we introduced our General Insurance arm, to provide the same award-winning service, beyond the Care Sector, then in 2018 our Business Efficiency arm was launched followed by our Risk Management division. By listening to our customers, we have developed our portfolio of products and services to address our clients' common pain points, then more recently, Quality Care Recruit, for all your senior hire requirements for care businesses.

We continue to innovate and develop the portfolio, driven by a passion for the Care sector and our desire to deliver quality customer service with an ethos of care in every aspect of our operation, just click on the 'Solutions' tab above to see the wide range currently offered.

Please do not hesitate to speak to us in reference to care home insurance, domiciliary care insurance, business solutions and general insurance today.
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Quality Care Group Timeline

2009Founded

Founded as an insurance broker for the care sector.

2015General Insurance

Introduced General Insurance, providing insurance solutions to businesses beyond the care sector.

2018Business Efficiency

Introduced Business Efficiency solutions to help maximise clients bottom line.

2019Risk Control

Introduced Rick Control solutions to help reduce risk in clients businesses.

2023Recruitment

Introduced Quality Care Recruitment to help clients with senior hires.

2024Environment

Quality Care Group launches programme to reach Net Zero emissions by 2035.

Our values

Care

We work hard to build good relationships by providing excellent customer service with a personal touch.

Personality

We are not your typical care broker or sales team; our people make us who we are.

Mighty

We are proudly independent and powerful.

Human

We are not a call centre; we have real conversations that matter to appreciate and respond to your needs.

Holistic

We immerse ourselves fully and solely in the care sector to understand what we can offer to continually support you.

Meet the team

Darren Pollard

President of the Insurance Institute of Sussex & Managing Director, Quality Care Group

Darren Pollard

President of the Insurance Institute of Sussex & Managing Director, Quality Care Group

As managing director of Quality Care Group, Darren has over 25 years' Insurance experience, over 20 years in the Care Industry. His expert knowledge of the Care Sector has placed QCG as one of the UK’s leading Care Home Insurance Brokers. Darren is also founder of our Charitable arm, Pollard's Promises. Darren is a very keen tennis player, an avid football fan and enjoys watching his three children playing tennis, football and cricket.
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Lorrie Maslen

Operations Director

Lorrie Maslen

Operations Director

Lorrie is responsible for the management of our head office and certifying that the team works in a compliant manner. She also ensures that our team are delivering exceptional customer service to our clients. Lorrie is an active supporter of Chestnut Tree House and has taken on the Great Wall of China Challenge in 2015, Cambodia Challenge in 2017 and the Inca Trail in 2019 to raise money for the cause.
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Dom Taylor

Commercial Director

Dom Taylor

Commercial Director

Dom brings over 40 years’ management experience in both commercial and personal insurance. He is responsible for implementing QCG’s business plan and heads up our General Insurance division, unlocking and converting commercial business to meet our strategic growth plans. Dom can often be heard singing or whistling a tune from his vast repertoire, a sure sign that he’s happy in his work.
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Jade Concannon

Claims Manager

Jade Concannon

Claims Manager

Jade has worked in the insurance industry since 2004 and has vast experience across many personal lines and commercial insurances, holding the Diploma CII qualification. Using her knowledge of the care sector, Jade has worked in several different roles within the group including managing teams looking after our existing care clients as well as our general insurance arm. More recently she managed our risk management offering by identifying the trends where the care sector is most vulnerable. Jade who is now putting the processes in place to ensure that QCG claim service is the best it can be. She will then recruit a team of like-minded individuals to implement this with the central ethos of putting our customers claims needs as a top priority. Outside of the day job, when she isn’t looking after her dachshund, Declan, Jade is a fitness and Yoga instructor, teaching and attending numerous classes each week.
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Sarah Evans

Business Support Manager

Sarah Evans

Business Support Manager

Sarah has worked for QCG for over 13 years. She is responsible for co-ordinating and organising all administrative services across the company. She ensures that her team provide and issue all relevant policy documentation to clients within the set service-level agreements. Sarah is an excellent baker, often supplying the team with their favourite home-baked sweet treats, chocolate cookies and lemon drizzle cake.
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Lauren Early

Head of Existing Business

Lauren Early

Head of Existing Business

With almost 12 years' experience within the domiciliary care sector. Lauren is currently Head of Existing Business, responsible for Care and General Insurance. Lauren also heads up our charitable arm, Pollard's Promises. Lauren has her hands full outside of work being Mum.
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Ben Woolger

Business Support Assistant Manager

Ben Woolger

Business Support Assistant Manager

Ben brings his organisational skills to his role of supplying full administrative support to the New Business, Corporate and Business Development teams. Smartly dressed in the office, Ben turns into something of a “Bear Grylls” outside of the office enjoying camping, walking and BBQs.
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Zak Edwards

Head of Corporate

Zak Edwards

Head of Corporate

Zak is responsible for managing the relationships of all Corporate and Group clients, whether that be dealing with claims or general queries out of hours. Zak also focuses on new business group acquisitions. A keen traveller and sports fanatic, Zak cycles along Brighton seafront daily on his commute to our office.
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Carli Chick

Operations Manager

Carli Chick

Operations Manager

As Operations Manager, Carli is responsible for operations at Quality Care Group. Carli is a health and fitness fanatic, driving herself to achieve excellence. This same drive is seen in the management and consequent achievements of her team.
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Alex Ward

Data Analyst

Alex Ward

Data Analyst

Alex joined QCG in 2018 and is now the company’s Data Analyst, working across departments to co-ordinate internal processes, in addition to maintaining IT systems. An active member of Shoreham Rowing Club and a keen aviation enthusiast, Alex learned to fly before driving a car.
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Patricia Gabrielli

Financial Controller

Patricia Gabrielli

Financial Controller

Patricia has been working in the Care Home Insurance Sector since 2002. She is responsible for all the accounting needs of QCG and has been instrumental in the success and growth of the company. Patricia is an avid tennis player and is a regular 1st team tennis player for Hove Park Tennis Club.
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Josh Pollard

New Business Manager

Josh Pollard

New Business Manager

Josh is the New Business Manager at Quality Care Group, focusing on using his extensive care sector knowledge to build strong client relationships and drive new growth initiatives. A skilled tennis player at the county level, Josh balances his professional and athletic pursuits with a deep commitment to giving back, proudly volunteering in the charity sector.
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Dean Wallace

Senior Business Development Executive

Dean Wallace

Senior Business Development Executive

Dean joined the Business Development Team in 2019, bringing years of knowledge and experience of Sales and Customer Service to develop leads for the New Business team. Outside of work, Dean is a family man and a keen photographer, taking his camera everywhere he goes to get the perfect capture.
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Lucy Robson

Senior Account Executive

Lucy Robson

Senior Account Executive

Lucy has worked in insurance for over 7 years, achieving her CII accreditation & Insurance Practitioner apprenticeship when she was 19. Lucy works in the General Insurance Division, dealing with our vast portfolio of commercial insurance products. Having relocated from the Midlands, she now enjoys festivals in the summer and travelling to new countries when she can!
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Liam Ellis

Corporate Account Executive

Liam Ellis

Corporate Account Executive

Liam has been working in insurance for 5 years and is responsible for helping to grow our domiciliary care business and provide support to our clients. Passionate about football, Liam is a proud West Ham supporter.
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Donna Attridge

Senior Account Executive

Donna Attridge

Senior Account Executive

Donna has worked within the Insurance Industry for 10 years with a background in claims and Motor Insurance. Donna started with Quality Care Group as a Renewals Account Handler building relationships with our clients, through her work and professional development, she is currently Senior Account Executive continuing to ensure our customers experience is flawless. In her free time, she enjoys dog walks, yoga, gardening and spending time with friends and family.
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Errol Archer

Health & Social Care law expert

Errol Archer

Health & Social Care law expert

Errol Archer is a health and social care law expert. He deals with the Care Quality Commission and Health and Safety Executive, amongst other regulators.
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Francesca Jeffrey

Partnership Manager

Francesca Jeffrey

Partnership Manager

Francesca has 20 years experience in insurance, covering all aspects of commercial and personal lines. She has worked in compliance auditing on mortgage and life policies working closely with IFA’s and mortgage advisers. Francesca will be bringing this knowledge and experience to the Business Solutions Team. In her spare time she likes to be outdoors and active with her two children.
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Rebecca Allen

Business Development Executive

Rebecca Allen

Business Development Executive

Rebecca has 20 years’ experience in sales and prides herself on her ability to form warm, long-term relationships with her clients. She has worked in property sales and life insurance and has brought this experience with her to the insurance team at QCG. In her spare time, Rebecca likes to listen to live music, spend time with friends, and have lots of fun days out with her two young children.
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Chris Lacey

Finance Manager

Chris Lacey

Finance Manager

Chris joined QCG in Sep 2021 having previously worked in financial services. Chris looks after the day to day running of the Finance department, ensuring debt is collected on time and insurers are paid in a timely manner. Chris is a keen skier and runner, and worked in many countries across Europe while in his 20s. He leads a more quiet life now, having relocated in 2017 to Brighton, where he also volunteers with Cubs.
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Allison Rundle

Finance Assistant

Allison Rundle

Finance Assistant

Allison has 20 years of finance and banking experience and joined QCG to support the accounts department. In her spare time, she enjoys watching Nordic dramas, gardening and experiencing new cuisines.
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Alan Ford

Marketing Manager

Alan Ford

Marketing Manager

“Alan is a career marketing professional and Fellow of the Chartered Institute of Marketing (FCIM). He supports the communication of services from all departments, to meet clients and staff needs, managing marketing output in line with the company’s strategic objectives. He is passionate about delivering high-quality, tailored marketing communications and developing long term business relationships, both internally and externally. Outside the office Alan enjoys most sports. His passion from an early age was football, watching Arsenal FC from aged 4 years old, on the North Bank with his Dad, but finding he could not play the sport that well, found himself playing Rugby and various martial arts, later specialising in Tae Kwon Do. He also enjoys, going to the pub, eating out and relaxing with his wife and three children.”
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Doug Walsh

Business Development Executive

Doug Walsh

Business Development Executive

Doug is an experienced insurance professional, having worked in several areas of the industry, including risk management and claims. He has spent the last 8 years broking and particularly enjoys sourcing the right cover at the right price, for both new and existing clients. Outside of work Doug enjoys going out with friends, going to the beach, and reading philosophy.
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Emily Whiting

Risk & Claims Manager

Emily Whiting

Risk & Claims Manager

Emily began working in insurance in 2008. Having worked in a variety of customer service, management and sales roles throughout the years. She completed her Cert CII qualification a few years ago and is now studying towards her Insurance Diploma. She worked at QCG previously and is delighted to return, to work alongside Claims Manager Jade Concannon, with a strong focus on customer service excellence. Whilst Insurance is her main career focus, she is also a qualified primary school teacher and she has completed a Law Degree with the Open University. Outside of work you will find her balancing exercise and a social life, whilst looking after her two children!
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Simon van Os

Head of Customer Solutions

Simon van Os

Head of Customer Solutions

Simon van Os brings with him over 25 years’ experience in customer success, service delivery and product management across a variety of industries. With a strong passion for customer excellence, relationship building and business growth, Simon has successfully assisted many clients with business improvement, scalable growth initiatives and strategic problem solving. He is responsible for our Business Solutions offering and is always actively looking for ways to help support and improve your business. Outside of work, Simon’s other loves are his family, his music and his Labrador ‘Snoop’.
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Stephen Taylor

Business Development Executive

Stephen Taylor

Business Development Executive

I am a business development professional, from a background that includes- private medical insurance, variety of commercial lines and software as a service sales. I enjoy getting involved with projects, contributing to business growth and bringing the worlds of insurance and business together. I have a passion for food and travel, recreating my favourite dishes from around the world. Recently moved to Hove with my spouse, and really embracing the seaside lifestyle. Even the pesky seagulls haven’t phased me, yet.
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George Skinner

Comercial Account Handler

George Skinner

Comercial Account Handler

George deals with commercial account handling, responsible for providing exceptional service to our prestigious client base, ensuring the cover for our clients is tailored to their individual needs. George enjoys spending his weekends golfing, playing rugby and socialising at the pub with his friends.
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Ben Simmonds

Corporate Claims Handler

Ben Simmonds

Corporate Claims Handler

Ben worked as a claim's handler in his home country of New Zealand before moving to the UK and joining the claims team at Quality Care Group as a Corporate Claims Handler. In his spare time Ben enjoys socialising and supporting his favourite football team, Liverpool.
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Georgia Mercer

Commercial Account Handler

Georgia Mercer

Commercial Account Handler

Georgia Mercer is a versatile professional who, armed with a BSc in Zoology, transitioned seamlessly from sales and sales management in construction to her current role as a Commercial Account Handler at Quality Care Group. She brings a passion for protection to the insurance sector, demonstrating finesse and dedication in managing commercial accounts. Outside of work, Georgia is a spirited runner, a talented singer, and a social butterfly who enjoys unwinding at the local pub.
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Keenan Atkinson-Cox

New Business Executive

Keenan Atkinson-Cox

New Business Executive

Keenan is a Psychology Graduate from the University of Portsmouth. He brings 4 years' worth of experience in sales before recently joining our New Business team. Being neurodivergent, Keenan brings a unique mindset to the team, often thinking of ideas and solutions that are outside the box. Outside of work, Keenan enjoys socializing, exercising and traveling, having been to 15 countries and counting
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Lauryl Rencontre

Business Support Executive

Lauryl Rencontre

Business Support Executive

Lauryl holds strong organisational and customer service skills from extensive experience in the property sector. She is an integral component of the business support team and contributes to team success. In her free time, she likes socialising with her friends and family.
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Jack Collins

Commercial Account Handler

Jack Collins

Commercial Account Handler

Jack has extensive experience in delivering a high-quality service to clients in a variety of industries. He has a strong financial background and has more recently focussed on the commercial aspect of finance. Here at QCG he is a commercial account handler within the renewals team and is responsible for finding tailored cover with a personal approach. He enjoys many activities, such as snooker, darts, poker and surfing wherever he can.
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Leah Bray

Commercial Account Handler

Leah Bray

Commercial Account Handler

Leah has worked in the insurance for over 10 years, working in a variety of different roles. She has experience working for one of the largest global insurers, supporting some of the most reputable networks within the protection industry. She has also worked for independent not-for-profit organisations with a strong track record in delivering an outstanding level of service for her clients. In her spare time, she loves hot yoga, going to the gym and spending time with friends.
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Lucy Sandle

Business Development Executive

Lucy Sandle

Business Development Executive

Lucy is politics graduate with relevant knowledge of the political world, political updates and current affairs. She has worked at children’s summer camps, exam invigilating and retail. In her spare time she enjoys socialising, running and travelling.
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Ruth Florence

Business Development Executive

Ruth Florence

Business Development Executive

Ruth is a politics graduate that specialised in a variety of political systems. She has a great deal of experience in customer service and utilises these skills at Quality Care Group in her role, to really understand clients needs and provide them with the very best experience possible. In her spare time, she enjoys reading, but also enjoy debating or playing video games.
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Sophie Salter

Business Solutions Development Executive

Sophie Salter

Business Solutions Development Executive

Sophie has worked in a range of sectors before joining the QCG team, most recently in recruitment for Education (incl. SEND needs) and Logistics, as well as the Telecoms sector prior to this, having also completed a degree in Computing and Digital Media. Sophie thrives in a role where she is able to work closely with clients to listen to pain points, delivering personalised solutions and plans to fuel business growth and success. Outside of work Sophie is passionate about nature, health and wellbeing, self development and spirituality - supporting others with this holistic 'journey' however she can.
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Kieran Maguire

Business Development Executive

Kieran Maguire

Business Development Executive

Kieran is a graduate from Durham University where he studied biology and economics. He has a background in insurance, having spent time at a top City of London insurance company from which he leverages his knowledge to provide a smooth and comprehensive service for Quality Care Group’s clients. Kieran also has a wealth of experience in customer service from which he utilises his skills in his role at QCG, to get to the bottom of his client's pain points and offer his help in any way possible. In his spare time Kieran is an avid home chef, dog lover and keen sportsman, recently retiring his football boots to focus on tennis and golf
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Peter Bryant

Energy Analyst

Peter Bryant

Energy Analyst

Peter is a seasoned energy sector specialist with over 16 years of experience in brokerage and consultancy services. Trained by Siemens, Peter brings a unique blend of technical expertise and industry knowledge to his role at Quality Care Group. His career has been marked by a consistent focus on providing exceptional energy solutions, particularly within the care home sector. Peter's experience spans various roles, from partnership management at Shell Energy to consulting on green energy initiatives and developing energy management programs for large businesses. Driven by a passion for excellence, Peter delivers competitive energy sourcing and market trend management but also tailored solutions that optimise energy delivery to care home accounts.
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Demianna George

Executive Assistant

Demianna George

Executive Assistant

As the Executive Assistant to Darren, our Managing Director, I provide dedicated 1:1 support to ensure smooth operations and efficient communication within all aspects of Darren's work. With a passion for travel, health and fitness, I bring energy and organisation to my role, striving to create a productive and positive work environment.
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Mathew Singleton

Recruitment Manager

Mathew Singleton

Recruitment Manager

Mathew is the Recruitment Manager for Care Executive Search at Quality Care Recruit. Mathew's aim is to provide genuine solutions to the real problems care settings face: finding culture-fit and industry expert managers, directors and c-suite professionals that deliver high-quality leadership and drive growth for their organisation. Mathew's vision for QCR is to help care providers build sustainable, long-term leadership teams that improve the outcomes and experience of everyone in the care industry. Mathew is passionate about healthy living (eating and exercise), hobbies include: geopolitics, football and boxing, but he enjoys nothing more than spending time playing with his two children.
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Our Award-Winning Service

We are very proud to have been recognised in a number of industry awards:

Finalist
National Insurance Awards 2025

Best Workplace of the Year

Finalist
National Insurance Awards 2025

Commercial Lines Claims Team of the Year

Finalist
National Insurance Awards 2025

Commercial Lines Specialist Broker of the Year

Winner
Global Health & Parma Social Care Awards 2024

Best Marketing Specialists

Winner
National Insurance Awards 2024

Commercial Lines Broker of the Year

Highly Commended
Modern Claims Awards 2024

Broker of the Year

Finalist
Claims Excellence Awards 2024

Claims Team of the Year

Finalist
UK Broker Awards 2024

Commercial Lines Broker of the Year

Finalist
UK Broker Awards 2024

Marketing & Customer Engagement Award

Finalist
UK Broker Awards 2024

Claims Team Award

Finalist
UK Broker Awards 2024

Josh Pollard - Young Broker of the Year

Finalist
Claims & Fraud Awards 2024

Claims Innovation of the Year - Broker

Finalist
Social Care Premier Supplier Awards 2024

Insurance

Finalist
Leaders in Care Awards 2024

Innovative Solutions - Care Homes

Finalist
Leaders in Care Awards 2024

Innovative Solutions - Home Care

Finalist
Leaders in Care Awards 2024

Business Services

Work with us
Careers at QCG
We're always on the look out for promising individuals to join our expert friendly team.
> Find out more
Who We Work with
Supporting associations
Working together in the care industry has always been important to QCG.
> Find out more
Pollard's Promises
Making a real difference
Our charitable initiative gives our customers and clients the chance to make dreams come true.
> Find out more
I have always had complete satisfaction with the efficiency and professionalism of the staff at Quality Care Group, when dealing with Insurance Premium Renewal and any subsequent claims.
Quality Service, excellent as always, I have dealt with this company for several years and have always received excellent service. The staff are efficient, polite and very professional.
Clarkes Estates
"QCG is on the ball with claims and quotes, consistently offering competitive premiums and excellent customer service"
Adept Care Group
“Quality Care Group have been providing insurance cover for my six care homes for the last twelve years or so. They are extremely helpful and have great understanding about my needs. Their rates are very competitive, their service is excellent and the staff is very courteous. I would not hesitate to recommend their name to any company.”
Southwoods Nursing Home
"We are 3 months into our energy contracts with QCG and not only have they smashed the job in hand which was trying to align 6 bespoke care home contracts simultaneously but they’ve also become a trusted contact and I would take pleasure in recommending them to anyone I know.”
Salveo Care Ltd
I have worked with Quality Care Group for the past 6 years and cannot recommend them highly enough. They have put together competitively priced packages for myself and helped me navigate through some very complicated acquisitions. Lucy is a pleasure to work with and always delivers the highest level of service.
The Avenue Care Home
“Thank you so much for your help from the initial contact I made with you regarding this claim. Your reassurance and professionalism is a credit to your company and people like you set it apart from other insurance brokers. It was because of you I moved our care home insurances to your company from our previous insurer.”
Sherwood Care Homes & Sherwood Healthcare
We started the insurance quote process with Quality Care Group and a couple other insurance companies at the same time. They came back to us promptly and gave us time to review docs, we very much appreciate the nimble service. The others came back days later!
Carer Centricity Ltd
Very quick and efficient, my previous insurance broker had quoted me more than double your quote for the same cover, and it was completed in less than a week
Clarkes Estates
“Josh serves as an exceptional insurance partner, demonstrating expertise across the entire spectrum of insurance services. He consistently keeps me well-informed about a wide range of offerings, particularly those related to our business. We would not go anywhere else for our insurance services"
Crown Care
We have been a client of Quality Care Group for a number of years now and have been really impressed with their knowledge and service levels towards the care sector.
RCH Care Homes Group
"The team at QCG have looked after our insurance needs for several years. They understand the market and most importantly as a specialist provider, know exactly what cover care providers need. The premiums are consistently competitive, combined with great service and ongoing professional support. I would be happy to recommend QCG to any care provider"
Oakdown House
We had a mock CQC inspection completed through Quality Care Group and received the report and action plan a week later. They look good, are easy to read and understand, I would certainly use them again.
Lucy and her team at Quality Care Group have been outstanding in sourcing building and Director insurance for our estate, despite its complex and challenging schedules. Their professionalism, expertise, and attention to detail have made a potentially stressful process feel seamless and well organised. From their clear, detailed communication to their proactive and solution-focused approach, every interaction has been a testament to their dedication and care. They consistently go the extra mile to ensure all aspects are handled with precision and efficiency. We highly recommend Quality Care Group to anyone seeking insurance services. Lucy and her team are not only skilled and reliable but also a shining example of exceptional service in the industry.
Clarkes Estates
Lucy dealt with our renewal this year and from start to finish, she was incredibly efficient and attentive to our needs. She guided us through the entire process with prompt communication & professionalism. Despite a slight change in activities this year, Lucy liaised with insurers to ensure the policy was underwritten correctly whilst still obtaining us a policy with a competitive premium. I highly recommend Lucy to anyone looking for reliable and effective insurance services
Calum Harris - Trust Care Staff & Training Ltd
“I would like to thank Keely enormously for all her dedicated effort, determination and activity which she used to achieve a superb result. Without her taking this on, I imagine that we would still be at square one.”
Oliver Sterno, Founder, Plastic Free Eastbourne
"We continue to be impressed by the very timely, professional service we always receive. When it comes to renewal they are always one of the most competitive"
Macleod Pinsent
I can say the service we get from you is absolutely superb and it is the individual broker that makes it or breaks it for us.
Farrington Care Homes Ltd
"QCG are leading experts in the care sector, provide insurance for all areas of the industry, offer great value and consistently deliver a professional service."
West Midlands Care Association
We insure with the Quality Care Group every year because it is so easy and they are helpful and always available by phone or email. Over the years of insuring through them we have not had any negative issues, with only good things to say about them.
Mayfield Hall Care Home
Quality Care Group have been amazing over the past four years. They first started supporting us with Public and Employers liability and assisting us to provide a safe service to our customers, this support has now grown to helping source insurance for our fleet of vehicles. When we have any queries irrelevant of the issue, they are always at the end of the telephone especially Lauren and Lucy, providing us with a personalised service. As Domiciliary care needs vary, we have had some random queries and questions to ensure the level insurance we have in place is correct for our needs, within a short period of time we receive answers and have the peace of mind that the insurance we have in place is sufficient and robust for our requirements. What attracted us to the Quality Care Group was meeting Lauren and learning about the QCG’s values which mirror our own especially “We work hard to build good relationships by providing excellent customer service with a personal touch.” and they have certainly fulfilled on this.
The two days the Mock Inspector spent at the care home was very helpful. He completed all the usual checks that CQC would and in detail, we re-visited our previous Inspection report. An action plan was completed with his input and guidance, and he left me with some very helpful materials to improve our care service, acting in a professional way and respecting everyone's views. The feedback was positive. After the two day inspection, the report we received really helped boost both mine and my team's spirits. Our CQC inspection was due at any time so this made us ready for their visit.
Andrew Greenway
“I am very grateful to have had Joshua Pollard as my dedicated insurance account handler. When it came to renewing our care home's insurance policy, Joshua made the entire experience smooth and stress-free. What sets Joshua and QCG apart is their exceptional attention to detail and their proactive approach. He took the time to thoroughly review our existing policy and identified areas where we were underinsured or lacked essential coverage. Joshua went above and beyond to explain the nuances of each policy option, ensuring we had a clear understanding of the benefits and potential risks.”
Langdale Care Homes
“I was very impressed with the pro-active claims handling service at Quality Care Group, I was kept fully updated with the progress of the claim and received a professional and efficient service, from start to finish. I have no hesitation in recommending Quality Care group.”
Caring and Leading Care Home Group
We've been clients of QCG for a number of years. The service has consistently been responsive and proactive, and whilst insurance isn’t the most exciting thing in the world, with Quality Care, it is approached in a human, easy-to-understand and enjoyable manner. We’re certainly looking forward to working with QCG in the coming years.
Blackadder Corporation Ltd
"We have continued to insure through QCG because in addition to keeping our insurance costs competitive, they are always approachable, responsive and professional. I am very confident that the policies we have are appropriate and adequate and the additional services they offer are invaluable for a small charity. QCG are an absolute pleasure to work with, answering my many queries and easing the responsibilities surrounding insurance."
Kate's Home Nursing
"We very much appreciate the close working relationship that has developed with Quality Care since we started working with them in 2012, which has been invaluable to us as we have grown. It really helps to have an insurance partner who understands our portfolio, and a dedicated corporate team that can always respond immediately to any questions we have."
Graham Care Group
"QCG takes the stress and worry out of claiming so we can focus on growing our business. Their renewal process truly reflects our claim history, so ever-increasing premiums are not inevitable. They deliver a bespoke package for our needs that is great value."
RANC Care Homes
We had a fantastic experience from Quality Care Group regarding our insurance renewal. We were given unbiased advice which ended up saving significant amount of money when compared with our previous insurance provider as we were getting charged for things that we didn’t need the cover for, communication was great, and the advisors took their time to explain everything in detail. Best of all it was the cheapest quote for our needs. An excellent service that we highly recommend.
Home Instead Northampton
“A MASSIVE thank you to you all for all your support! Now you will probably be thinking “well that’s my job” and it is, but it is the way you have done your jobs that is impressive, with care and compassion and that’s what sets you apart. The fire at Standon devastated me. I will never forget seeing my poor ladies and gents lying on blankets in the car park with paramedics milling around them. My wife Jo and son Ryan were in pieces. Well the claim is sorted and you guys lightened the load no end and for that I will always be grateful."
Standon House Care Home
Lucy and the team at QCG were highly recommended by a trusted friend and fellow business owner to help me with a more complex insurance policy. From the first conversation with Lucy she put me at ease that QCG would be able to find a solution and they did. Lucy was extremely efficient, knowledgeable and fast at getting us covered under the right policy. I would highly recommend Lucy and QCG to people in the future.
Thank you for your help, you and all your colleagues have over the years I have dealt with your Company been extremely helpful. QCG make everything simple and ensure it runs as smoothly as possible no matter what we ask of you. 
We found the energy advice provided to us by the Business Solutions Team at Quality Care Group to be informative, helpful and supportive. They are always eager to provide up to date advice in layman's terms, allowing us to make informed decisions, leading to us making significant savings on our energy bills.
Words are too small to express my profound gratitude for your help towards achieving my new business insurance. As a matter of fact, Keenan is very proactive, smart and has very good people skills. Let me be honest, Keenan is an asset to your organisation and because of him I will continue to do business and recommend my friends.
3D Care Services
"Due to the fact that we have multiple businesses, some outside the care sector, we have found Quality Care Group offer us a one-stop-shop covering all aspect of our business and properties. Not only are QCG knowledgeable, experienced and professional, but they also show an interest in our business and works hard to find us the best deal. I would unreservedly recommend QCG to any healthcare provider looking for a good partner to support your insurance requirements and at a competitive price."
Aims Care Ltd
My experience, as a business owner, is that each time I renew insurance I do not know what I am buying. This leaves me with a feeling of vulnerability as to whether my business has adequate coverage or what that coverage is. I think this is a big difference with QCG in that they follow-up by telephone, repeatedly if needed, and spend time explaining what is covered, what is not covered and how the policies work. This approach makes me feel reassured that someone is in my camp speaking plain English about my policies so I can better safeguard my business.
Home Instead - North Oxfordshire
What brought me to QCG in the first place was the quote for our business insurance - no hard sell, fully informed and easy to understand, and substantially lower than previous years.
West Heath Care Homes Ltd
"All insurance dealings with them have been conducted in a professional and competent manner and we found them to be very knowledgeable about the care home insurance market."
AVIVA
Thank you for your support in arranging our Insurance. You have been most helpful and approachable. I appreciate you taking the time to find the answers to all of my questions and putting my mind at rest. 
Daisy Chain Care Team
What can I say 10/10 service. We have been with CQG for some time now and Donna has been a godsend and her quick time response lead time has been amazing and provided a smooth service throughout and has answered all my questions. I am happy to recommend their services to all my colleagues.
The Heidi Group
We were struggling to get a quote from insurers without filling out reams of documents and jumping through hoops. Yourself and the team made this process seamless for us. Providing us a quote using just the required information and providing support every step of the way. The final quote was almost 50% cheaper than quotes from other providers, and actually provided more cover! Can not thank you all enough for your support with that, as it was vital for us as a new small provider starting out.
Star Infinity Care

Latest news from Quality Care Group

General Insurance
Your Partner in Fleet Motor Insurance and Risk Management
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Awards
Quality Care Group has been shortlisted in three categories at the National Insurance Awards 2025
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Understanding Insurance Claims in Care Homes: Top Risks and Mitigation Strategies
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Case Studies

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CASE STUDY

Challenging CQC Inspection Report to Secure an Outstanding Rating

A care home that had consistently improved its ratings over several years, moving from "Requires Improvement" to "Good," was striving to achieve an "Outstanding" rating

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Quality Care Group
332 Kingsway
Hove
East Sussex
BN3 4QW
Registered in England & Wales.
Registration No. 6874783.
Quality Care Group is a trading name of Quality Care Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 501676.
You may check this on the Financial Services Register by visiting the FCA's website, https://register.fca.org.uk/ or by contacting the FCA on 0800 111 6768.
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