Assistant Existing Business Manager

About our company and who are we looking for:

Quality Care Groups success is built on passion and teamwork, these are the traits we are looking for when we hire for this role. Attitude and willingness to be part of an amazing team, to want to learn and develop your skills are more important to us than years of industry experience. Become part of the QCG work family and build your career with us.

Job Purpose:

The role of Assistant Existing Business Manager will be to assist in managing and supervising the Insurance team, handling customer inquiries, processing renewals, and ensuring the department meets its targets and goals, whilst maintaining regulatory compliance.

Principal Accountabilities:

• Assist EB Manager in supporting the wider team
• Act as point of contact in absence of EB Manager including holding meetings and be technical referral point for the team
• Assist in ensuring retention targets, cross sales and business solutions targets are achieved for the team
• Participate in the development and execution of strategic plans to meet business goals.
• Assist with conducting monthly file audits, ensuring the team are adhering to regulatory requirements  
• Assist the Manager in identifying new opportunities, including market research, market trends, competitor activities, and potential client needs.
• Accountable for own portfolio of clients, managing the relationship effectively to ensure the retention and growth of the portfolio.
• Responsible for the renewals relating to policies achieving > 90% retention rate.
• As part of the Existing Business team responsible for the overall management of the existing book, dealing with MTA’s, MTC’s, claims and additional covers such as Excess Layer, D&O.
• Underwrite and consider each risk before presenting to insurers and authorised signatories.
• Identification and development of new business opportunities
• Cross selling and upselling of the Business Solutions products: Energy, Telecoms, IT, Employee Benefits, Recruitment & Consultancy, Business Supplies, Health Protection, Wealth Management & Finance and Risk Management meeting monthly and annual targets.
• Obtaining leads and cross selling the Non-Scheme products that are relevant to your clients.
• Dealing with all calls of a technical nature from the Insurers and the Clients.
• Being the customer face for your clients Claims.
• Updating TAM at all customer touchpoints to ensure valid MI can be taken out of the system and supports SLA’s and KPI’s.
• Delivering good customer service by responding swiftly to queries and concerns from clients, insurers and brokers.
• Attending team meetings and sharing best practice with wider QCG team.

Knowledge & Experience

• Proven Team leader experience
• Working towards or prepared to study for CII exams
• Technical knowledge of commercial insurance – preferred
• Commercial broking experience – preferred
• Knowledge of General Insurance products - essential
• Proven experience in managing relationships with customers, insurers and key stakeholders.
• Active and working knowledge of compliance – essential

Skills

• Articulate and presentable with the ability to communicate effectively both verbal and written.
• Able to work co-operatively with other team members.
• Adaptability and management of the continual changes within the insurance landscape
• Ability to work under pressure.
• Excellent negotiation skills.
• Capable of working on own initiative and managing own workload effectively
• Competent with Microsoft office suite, word, excel, outlook and databases.
• Analytical Thinking: Strong ability to research, analyse, and interpret market data and trends.
• Organisation: Highly organised with strong attention to detail, able to manage multiple tasks and projects simultaneously.
• Proactive Mindset: Takes initiative and demonstrates a proactive approach to problem-solving and opportunity identification.

Remuneration and Package for the role of Assistant New Business Manager:

• Competitive Salary      
• Commission can be earnt through Cross Sell of our Business Solutions
• Company pension after qualifying period
• Employee Benefits package
• Healthcare CashPlan after qualifying period
• Private Health Insurance after qualifying period
• Thursday club (drinks and socials!)
• Regular company social events

**Join us and contribute to our dynamic, client-focused team.**

Submit your up to date CV to be considered for this role.

All offers of employment are subject to satisfactory references.