The Value of an In-House Claims Team

When it comes to handling insurance claims, not all brokers are created equal. Many brokers simply act as middlemen, referring claimants directly to insurers and stepping away from the process. At Quality Care Group, we do things differently. Our in-house claims team is dedicated to providing hands-on support, ensuring a smooth, efficient, and proactive claims journey. This approach delivers significant value at all levels, for domiciliary care insurance to care home insurance and corporate care groups.

The Pitfalls of Standard Broker Claims Handling

For many care providers, dealing with insurance claims can be time-consuming, stressful, and uncertain. Traditional brokers often refer clients directly to the insurer, meaning:

• Lack of Personalised Support – Claimants are left to navigate complex insurer processes alone.
• Longer Resolution Times – Without direct oversight, delays in claims handling can arise.
• Limited Advocacy – There’s no broker intervention to challenge unfair decisions or push for the best possible outcome.
• Inconsistent Communication – Care providers may struggle to get timely updates on their claims.

The Quality Care Group Difference: In-House Claims Expertise

By maintaining an in-house claims team, we take full control of the process, offering benefits that standard brokers simply can’t match.

1. Dedicated, Expert Support

Our claims team includes specialist claims handlers who understand the nuances of the care sector. Whether you're an independent care home owner or managing a corporate care group, our experts work directly with insurers on your behalf, ensuring claims are processed swiftly and fairly.

2. Faster, More Efficient Claims Handling

We manage the entire claims journey from notification to settlement, significantly reducing delays. Our proactive approach ensures all necessary documentation is in place, preventing unnecessary setbacks and expediting payouts.

3. Stronger Advocacy, Better Outcomes

Unlike standard brokers, we negotiate with insurers to secure the best possible settlement. We challenge unnecessary claim denials and work to minimise financial impact on your business.

4. Tailored Support for All Care Providers

• Domiciliary Care Businesses – We help small providers with rapid response times, ensuring minimal disruption to services.
• Care Home Owners – Our team assists in reducing downtime, protecting residents, and safeguarding business continuity.
• Corporate Care Groups – Our specialist corporate claims handlers provide seamless, large-scale claims management for multiple sites.

5. Risk Management & Prevention

Beyond handling claims, our in-house team works closely with our risk management specialists to help prevent future claims. We provide proactive risk audits, training, and advice to strengthen your claims history and reduce premium costs over time.

Why This Matters for Your Business

By choosing a broker with an in-house claims team, you gain:

✅ A dedicated expert advocating for your business

✅ Faster claim resolution and reduced downtime

✅ Stronger financial protection with fairer settlements

✅ Proactive risk management to prevent future claims

✅ A single point of contact for seamless communication

At Quality Care Group, we believe that claims handling is about more than just processing paperwork, it’s about protecting your business, your staff, and the people you care for. When you partner with us, you don’t just get an insurance policy, you get a trusted team of experts, ready to support you at every step.

Discover the Quality Care Group difference today. If you're ready to experience seamless, proactive claims support, get in touch with our team on 01273 424904.